No Customer Service | Voters

No Customer Service

Mark Willms

The marketing page of this website mentions great customer service. "Online Chat anytime". Where is this customer service? I'm having an issue with a package that could be easily solve with a 5 minute conversation. Yet it's been days and still no solution. Unacceptable.

April 19, 2025

Joanna Kochanowska

Thank you for your feedback!
If you ever need assistance, feel free to reach out to our customer support team at help@blackship.com or a Live Chat. 
Please note that our Live Chat is only available during our business hours: Monday to Friday, 10:00 AM to 7:00 PM (JST).
We typically respond within 12 business hours, although replies may take up to a day or two depending on inquiry volume.
Mark Willms
We checked our mailbox and noticed you submitted several messages through this feedback page. However, we haven’t received any emails from you at help@blackship.com.
Since we don’t monitor the feedback page daily, please contact us by email or Live Chat next time to ensure we can respond promptly and assist you more efficiently.
Aadam Kakakhel
Upon rechecking our inbox, we found only one email from you—sent in January 2025—to which we replied the following day.
If you’ve sent other emails since then, please reach out again via help@blackship.com so we can assist you accordingly.
Priscilla Thornton
Our Live Chat is still active but only available during our business hours.
We also discovered that our website’s “Contact” link was broken for some time. This has since been fixed and now directs users to our correct email contact.
We sincerely apologize for the inconvenience this may have caused.

Aadam Kakakhel

Same! I've sent several emails and never got a response... are there any humans in the warehouse??

Priscilla Thornton

Same issue. In the past we used to have a chat option, or fill out contact us form. But now i dont have any option to email customer service. I have to scan through the Help document and finally found an email.