Product Feedback

The marketing page of this website mentions great customer service. "Online Chat anytime". Where is this customer service? I'm having an issue with a package that could be easily solve with a 5 minute conversation. Yet it's been days and still no solution. Unacceptable.

At the moment it's impossible to do appropriate customs declarations for people who consolidate a lot of packages because the system doesn't allow to adjust it when the final consolidated package is ready to be shipped. A list of all customs declarations of single packages is created and it's not good at all, especially if most of the packages have the same things inside, creating a big confusing list with identical nomenclatures. For people who decides to consolidate and not ship immediately give us the possibility to adjust customs declaration after the consolidation!

Dear ladies and gentlemen, My name is Karim Hwang. I just ordered my first package with your service but I missed the last Number for my identification of the package. I wrote: K52968, but it should have been K529687. I missed the last 7. can you still process the Order? Thank you in advance. Sincerly Karim Hwang

The list of prohibited items mentions "Lithium-ion Batteries (without devices)". I had attempted to ship an electric drill kit that included a drill, charger, cases and a battery. The battery was deemed prohibited even though it came with a device. This is unclear and could be improved. The main problem is that I cannot actually communicate with anyone in customer service to ask these questions ahead of time, or even fix the issue when it happens. I had to pay an extra $12 to "Split Request" the kit to ask them to discard the battery and hopefully ship the rest of the item. As of now I dont even know if this will work. The only other option available is to throw the entire kit away, which is ridiculous and wasteful. No option available to return the item to the seller either. At minimum there needs to be a cusomer service email address for these issues.

Adding an estimated completion time (calculated based on your current backlog and rate of clearance) would let me determine if Express is worth it for my order or not. Without that information I'm less likely to buy express because I might be paying $5 to get my package no sooner than I would have anyway.

When selecting address from the drop-down, it shows the list of addresses', but since I have a lot of addresses to ship to, (I am a dropshipper), it's hard for me cause I need to memorize the address to the receiver. It will be easier if the names of the recipient is displayed on the shipping selection.

Please add phone number (sms) verification services. Certain Japanese stores are now requiring customers to verify with a text to purchase goods. If am unable to do so, I can not get the product, and so I can't use Blackship to store and ship the item. Please add a service that can give your customers unique Japanese Phone Numbers that can be verified by either your employees or the customers. I would happily pay to have this service available. Thank you.

Since July last year you have to pay VAT on all goods you import to Europe, even cheap ones. Now DHL, FedEx etc. take care of customs but will charge you an additional fee (capital provision commission) for paying VAT for you in advance, at leased 15 Euro. If you join EU's Import-One-Stop-Shop (IOSS) program, we can pay our VAT with the customs declaration process in advanced via Blackship.

Once you consolidate your packages, they just disappear altogether from the mailbox. I'd like to see the status, even if I know where they are in the process.

It was packaged very well and arrived in a timely manner. Thank you, I appreciate it.