Product Feedback

I want to know if I should pay for express repack, or just wait for my turn. I need to know your estimated time my pack will take to be ready to ship when I’m selecting between “repack”, or “send as is”. If I knew it would take a week to repack my stuff, I would have paid for express service. I’ll still pay for express if I’m still 2 days away from shipping. I also ordered a guitar from Fender USA. The first one was damaged. I’m now waiting for the replacement. I might get my stuff from Fender Tokyo/Blackship, before I get my guitar from Fender, Arizona, USA!�

It would be nice to be able to copy fields of the address the same way it's possible with the Katakana name field :)

Having only one payment option is crucial compared to other online sites doing the same business.

When scrolling to the bottom of customs selection to add an item, the chatbot button partly covers the add button. I think the chatbot button should be moved somewhere less obstructive or deleted entirely.

Please move the chat button placement to the left side on mobile as it gets in the way

It would be useful, in my opinion, to be able to see the weight of the selected packages directly in the bar below together with the "[N] Packages Selected". I think it's quite doable considering that the weight of the individual packages is already shown on the screen for each package. Thank you!

Since Japan Post is suspended often in the last few years, maybe add shipping options like this? https://www.kuronekoyamato.co.jp/ytc/en/send/services/oversea/

I do not need this option but it's selected by default and I accidently didn't change the setting once and ended up having a package in the SHIPMENTS tab that I never use accumulating 40 USD of storage charges. At least packages in the SHIPMENTS tab should be shown in the MAILBOX since that is the page most use to make sure that there is nothing left in storage.

Each question or even related questions related to a package are taking more than 24 hours to turnaround. Earlier this was not the case and a single issue could be resolved quickly. Now I have to wait whole day for a simple response. Please improve this as this made black ship different to other providers. Regards, Alok

please change my cod setting