Changelog

Follow up on the latest improvements and updates.

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Dec 13rd, 2023
Unfortunately, Blackship will no longer accept PayPal as a payment method after Dec. 30, 2023.
This decision is part of our commitment to streamline our operations and enhance our overall service efficiency.
We recognize that this change may require an adjustment for those who have preferred using PayPal. To ensure a smooth transition, we encourage you to add a card in Billing > Payment Methods. Credit and debit card payments at Blackship are securely powered by Stripe, one of the top payment platforms in the world.
Our customer support team is available to assist you in making this transition as seamless as possible. Should you have any questions or need help, please do not hesitate to reach out.
We appreciate your understanding and continued support as we make these improvements. Thank you for being a valued part of the Blackship.com community.
Dec 13rd, 2023
We would like to inform you of an upcoming change to our services regarding the purchasing and shipping toy guns and Airsoft guns overseas.
Beginning of December 15th, we regret to inform you that we will temporarily cease accepting orders for toy guns for international shipping.
This decision is made to ensure compliance with certain regulations and to enhance our service quality.
For toy guns that are currently in our warehouse, we want to reassure you that shipping options are still available within specific timelines:
- UPS Shipping Deadline:
Orders will be accepted for UPS shipping until December 25th.
- Japan Post Shipping:
Subsequently, from December 26th onward, we will exclusively use Japan Post for international shipping.
We understand the importance of these items and the holiday season, and we appreciate your understanding and cooperation during this transitional period.
For any inquiries or concerns, please feel free to reach out to our customer support team. We value your business and look forward to continuing to serve you with the best possible service.
Thank you for your understanding.
Oct 1st, 2023
We are excited to share some long-awaited news with our customers! In the wake of the COVID-19 pandemic, several cheaper shipping options, notably the small packet service by Japan Post, were temporarily suspended across many countries. Some of these services have remained unavailable to some countries even after the pandemic's getting better over time.
Finally, effective October 1st 2023, we are pleased to announce that Japan Post has officially resumed its small packet airmail service to many countries. Additionally, they have also resumed some parcel airmail and EMS options to specific countries, such as:
  • United States
  • Canada
  • United Kingdom
  • Germany
  • France
And many more!
We have updated our shipping method selection to reflect this change, and we hope Japan Post will resume its service to other countries soon!
Please read more details here.
Our continuous effort to enhance your Blackship experience has made it easier than ever to customize your email notifications. Now, you can easily tailor your email settings by clicking on
"Notifications"
in the Blackship menu.
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We understand the importance of keeping you informed in a way that suits your preferences.
To achieve this, we've crafted three distinct subscription themes within our subscription center, each designed to cater to your unique needs. Among these options, we recommend subscribing to the
"Blackship User Panel".
By doing so, you gain access to exclusive insights and opportunities to influence the direction of our product actively.
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But that's not all. We have big plans to send out an annual survey soon, and we want you to participate. This survey will delve deep into your thoughts, opinions, and feedback about Blackship. Your insights are not just valuable; they are instrumental in shaping our product to align perfectly with your needs and desires.
Only those who are subscribed to the Blackship User Panel will have the privilege of receiving this exclusive survey. Your voice is crucial, and this is your chance to make it heard.
We're looking forward to learning from you and making Blackship an even better platform based on your insights. Thank you for being a valued member of our Blackship family!
September 20th, 2023
We have received significant feedback from our customers who expressed the need for invoices, particularly the invoice for Blackship's service fees. (Including shipping fee, consolidation fee, and other service fees).
This demand has been especially big among our European customers, who often require these invoices for various purposes, including customs clearance (to match the amount charged with their card) and for business and accounting needs, particularly for our B2B customers.
We are pleased to inform you that we have now taken steps to simplify this process for you. Upon successful charging of your payment method for your shipment, you will receive an email notification with the subject
"Receipt from Blackship."
This email will contain an easily accessible PDF attachment of your invoice, making it convenient for you to retrieve your records.
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We are committed to continuously improving our services and meeting your needs. If you have any further suggestions or requirements, please do not hesitate to contact us via help@blackship.com. Your feedback is highly valued and helps us enhance your experience with Blackship.
Processing Your Arrived Package:
Upon your package's arrival at our facility, we'll start by measuring its dimensions and capturing a photograph of the outer box alongside other packages received within the day.
This process typically takes around one business day, so please keep in mind that this could result in a slight time gap between your package's arrival at our facility and its final placement in your mailbox. Once this process is complete, we'll promptly send you an email notification, and allowing you to make your shipping request.
Service Request Processing:
We're committed to finishing service requests (including consolidation and shipping requests) for most packages within 2-3 business days (excluding the weekend).
Express Processing Options:
Should time be of the essence for your shipping requirements, we're pleased to offer Express Processing, which for our valued "Whales" who subscribed to our Blackship Rewards Program, this service comes as a complimentary perk.
Express Processing puts your package at the front of the line, ensuring that it is consolidated and packed before other packages NOT under express processing lines. We will expedite handling your packages, with the majority of packages and requests tended to in 1 business day.
However, it's important to note that while we prioritize Express Processing requests, we cannot guarantee specific timeframes. This applies to both our esteemed "Whales" and those not enrolled in the program.
A Word of Caution:
Please be aware that our standard turnaround times are indicative and not contractually binding. While we strive to uphold this timeline, unforeseen factors like bad weather, Japanese Public holidays, temporary staffing shortages, and surges in package volume due to the busy season can lead to slight delays. We understand the importance of timeliness and will strive our best to ship out your package as soon as possible, yet due to the intricate nature of logistics and various external factors; we cannot offer compensation or discounts for any resultant delays.
We're dedicated to providing you with a seamless experience and keeping you informed at every step. If you have further questions or require clarification, don't hesitate to get in touch with us to help@blackship.com.
July 27th, 2023
Due to some recent events that have happened, we'd like to take some time to update you on our Terms and Conditions regarding Purchases, Prohibited Items, and Shipment.
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Purchases
Please ensure that you provide your correct Japan address and include your mailbox number (the six-digit number starting with K) in the address. Failure to do so may result in delays in receiving your package. If you notice that you have not received your package in your mailbox, please contact us immediately to claim your package.
Any unidentified packages remaining in our warehouse for more than three months will be disposed of.
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Prohibited Items
While we do attempt to help our customers avoid costly mistakes, such as warning you about the prohibited item issues that we are aware of, there are hundreds of countries with complex customs rules governing tens of thousands of categories of items, and those rules can change from day to day. So please do your own research about what's prohibited or not to ship to your country and that
Blackship won't assume liability for incidents regarding the shipment of prohibited items.
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Shipment
We take pride in providing you with quality products and services.
If for any reason you experience an issue with your package, such as missing or damaged items, please contact us within 10 days after the package arrives at your place.
This will allow us to process your claim in a timely and efficient manner. After 10 days, we regret that we will be unable to process any claims related to your package. We appreciate your understanding in this matter.
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Please check our other Terms and Conditions in the link here.
Thanks for your understanding. And we look forward to serving you better.

new

Information

New Blackship tape!

July 5th, 2023
Have anyone received a box with the newly rebranded Blackship tape?
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We recently launched our newly rebranded tape, which is designed to improve the shipping experience for customers. It offers enhanced security, easy identification, and reinforces the Blackship brand, ensuring reliable and efficient package delivery.
This rebranded Blackship tape features a durable adhesive that provides superior sealing, safeguarding packages against tampering and ensuring their safe arrival. Customers can trust that their items will remain protected throughout the shipping process.
Additionally, the Blackship logo is also prominently displayed on the tape, which serves as a recognizable symbol of trust and reliability. This branding opportunity represents Blackship's commitment to excellence and enhances the professional image of businesses and individuals who use the service.
Moreover, the tape's distinct colors and design elements make it easily identifiable during handling and delivery. This ensures smooth and efficient processing by shipping carriers and logistics partners, minimizing the risk of misplacement or delays.
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Image: Together with our sister company, Japan Rabbit
Hope you like our new branded tape!
April 21st, 2023
Our office will be closed during the upcoming Golden Week Holidays in Japan from 29 April and 3 - 5 May.
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Please note that there will be no package shipment on these days.
If you have an urgent shipment, we recommend that you make your request earlier to avoid backlogs. Packages received on these days will automatically be scheduled for delivery on the next business day.
Please note that we will begin responding to emails and inquiries on Monday, May 8th. We apologize for any inconvenience this may cause, and thank you for your understanding and continued support.
April 11st, 2023
We are thrilled to announce that the vacuum pack feature is now available on your Blackship account, effective today. ^^
Previously, we only offered this service upon request so probably not many customers know that we provide this service in the first place. But from today, this feature is now included as an optional add-on service for your shipments.
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This feature is particularly useful for those shipping large plush toys or bulky items such as jackets or clothing items. By compressing the items, shipping costs can be significantly reduced. In some cases, customers have saved up to $100-$150 on shipping costs. :)
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Example of use-cases:
To illustrate, imagine a box filled to capacity with plush toys:
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After we compress it, you can see that the items take up less space,
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And after some arrangement, it leaves room for additional items to be shipped in the same package, hence we can ship all your items effectively in one shipment and save on your shipping fee.
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For more details on the size of vacuum packing, pricing, and other information, please refer to this article.
We hope you find this feature helpful. If you have any questions, please do not hesitate to reach out to us at help@blackship.com.
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