Our continuous effort to enhance your Blackship experience has made it easier than ever to customize your email notifications. Now, you can easily tailor your email settings by clicking on in the Blackship menu.

We understand the importance of keeping you informed in a way that suits your preferences.

To achieve this, we've crafted three distinct subscription themes within our subscription center, each designed to cater to your unique needs. Among these options, we recommend subscribing to the By doing so, you gain access to exclusive insights and opportunities to influence the direction of our product actively.

But that's not all. We have big plans to send out an annual survey soon, and we want you to participate. This survey will delve deep into your thoughts, opinions, and feedback about Blackship. Your insights are not just valuable; they are instrumental in shaping our product to align perfectly with your needs and desires.

We're looking forward to learning from you and making Blackship an even better platform based on your insights. Thank you for being a valued member of our Blackship family!

September 20th, 2023

We have received significant feedback from our customers who expressed the need for invoices, particularly the invoice for Blackship's service fees. (Including shipping fee, consolidation fee, and other service fees).

This demand has been especially big among our European customers, who often require these invoices for various purposes, including customs clearance (to match the amount charged with their card) and for business and accounting needs, particularly for our B2B customers.

We are pleased to inform you that we have now taken steps to simplify this process for you. Upon successful charging of your payment method for your shipment, you will receive an email notification with the subject This email will contain an easily accessible PDF attachment of your invoice, making it convenient for you to retrieve your records.

We are committed to continuously improving our services and meeting your needs. If you have any further suggestions or requirements, please do not hesitate to contact us via help@blackship.com. Your feedback is highly valued and helps us enhance your experience with Blackship.

Upon your package's arrival at our facility, we'll start by measuring its dimensions and capturing a photograph of the outer box alongside other packages received within the day.

This process typically takes around one business day, so please keep in mind that this could result in a slight time gap between your package's arrival at our facility and its final placement in your mailbox. Once this process is complete, we'll promptly send you an email notification, and allowing you to make your shipping request.

We're committed to finishing service requests (including consolidation and shipping requests) for most packages within 2-3 business days (excluding the weekend).

Should time be of the essence for your shipping requirements, we're pleased to offer Express Processing, which for our valued "Whales" who subscribed to our Blackship Rewards Program, this service comes as a complimentary perk.

Express Processing puts your package at the front of the line, ensuring that it is consolidated and packed before other packages NOT under express processing lines. We will expedite handling your packages, with the majority of packages and requests tended to in 1 business day.

However, it's important to note that while we prioritize Express Processing requests, we cannot guarantee specific timeframes. This applies to both our esteemed "Whales" and those not enrolled in the program.

Please be aware that our standard turnaround times are indicative and not contractually binding. While we strive to uphold this timeline, unforeseen factors like bad weather, Japanese Public holidays, temporary staffing shortages, and surges in package volume due to the busy season can lead to slight delays. We understand the importance of timeliness and will strive our best to ship out your package as soon as possible, yet due to the intricate nature of logistics and various external factors; we cannot offer compensation or discounts for any resultant delays.

We're dedicated to providing you with a seamless experience and keeping you informed at every step. If you have further questions or require clarification, don't hesitate to get in touch with us to help@blackship.com.

July 27th, 2023

Due to some recent events that have happened, we'd like to take some time to update you on our Terms and Conditions regarding Purchases, Prohibited Items, and Shipment.

-

Please ensure that you provide your correct Japan address and include your mailbox number (the six-digit number starting with K) in the address. Failure to do so may result in delays in receiving your package. If you notice that you have not received your package in your mailbox, please contact us immediately to claim your package.

-

While we do attempt to help our customers avoid costly mistakes, such as warning you about the prohibited item issues that we are aware of, there are hundreds of countries with complex customs rules governing tens of thousands of categories of items, and those rules can change from day to day. So please do your own research about what's prohibited or not to ship to your country and that

-

We take pride in providing you with quality products and services. This will allow us to process your claim in a timely and efficient manner. After 10 days, we regret that we will be unable to process any claims related to your package. We appreciate your understanding in this matter.

-

Please check our other Terms and Conditions in the link here.

Thanks for your understanding. And we look forward to serving you better.

July 5th, 2023

Have anyone received a box with the newly rebranded Blackship tape?

We recently launched our newly rebranded tape, which is designed to improve the shipping experience for customers. It offers enhanced security, easy identification, and reinforces the Blackship brand, ensuring reliable and efficient package delivery.

This rebranded Blackship tape features a durable adhesive that provides superior sealing, safeguarding packages against tampering and ensuring their safe arrival. Customers can trust that their items will remain protected throughout the shipping process.

Additionally, the Blackship logo is also prominently displayed on the tape, which serves as a recognizable symbol of trust and reliability. This branding opportunity represents Blackship's commitment to excellence and enhances the professional image of businesses and individuals who use the service.

Moreover, the tape's distinct colors and design elements make it easily identifiable during handling and delivery. This ensures smooth and efficient processing by shipping carriers and logistics partners, minimizing the risk of misplacement or delays.

Image: Together with our sister company, Japan Rabbit

Hope you like our new branded tape!

April 21st, 2023

Our office will be closed during the upcoming Golden Week Holidays in Japan from 29 April and 3 - 5 May.

Please note that there will be no package shipment on these days.

If you have an urgent shipment, we recommend that you make your request earlier to avoid backlogs. Packages received on these days will automatically be scheduled for delivery on the next business day.

Please note that we will begin responding to emails and inquiries on Monday, May 8th. We apologize for any inconvenience this may cause, and thank you for your understanding and continued support.

April 11st, 2023

We are thrilled to announce that the vacuum pack feature is now available on your Blackship account, effective today. ^^

Previously, we only offered this service upon request so probably not many customers know that we provide this service in the first place. But from today, this feature is now included as an optional add-on service for your shipments.

-

This feature is particularly useful for those shipping large plush toys or bulky items such as jackets or clothing items. By compressing the items, shipping costs can be significantly reduced. In some cases, customers have saved up to $100-$150 on shipping costs. :)

-

To illustrate, imagine a box filled to capacity with plush toys:

After we compress it, you can see that the items take up less space,

And after some arrangement, it leaves room for additional items to be shipped in the same package, hence we can ship all your items effectively in one shipment and save on your shipping fee.

-

For more details on the size of vacuum packing, pricing, and other information, please refer to this article.

We hope you find this feature helpful. If you have any questions, please do not hesitate to reach out to us at help@blackship.com.

Mar 30th, 2023

Shipping Items with lithium-ion batteries overseas can be a challenge due to safety regulations and restrictions. Previously, you were limited to shipping packages with more than two lithium-ion batteries via DHL only, which also incurred an additional handling fee of 700 yen.

But FedEx has since changed its rules, and now you have even more flexibility and convenience when it comes to shipping items with multiple lithium-ion batteries. This is great news for those of you who want to ship products such as the Nintendo Switch or wireless earphones, which require three batteries to operate.

We're excited to let you know this information and hope it makes the shipping process even easier and more convenient for you.

Feb 22th, 2023

We're excited to announce the launch of one of our most requested features: the option to keep the original box during shipping.

Typically, we will remove the original packaging during the packing process to consolidate items into one box and reduce shipping costs. However, we understand that some customers prefer to keep the original box for various reasons, such as collecting, reselling, or sentimental value:

-

-

To accommodate this, we'd like to introduce a new feature that allows you to quickly request that we save the original shipping box for a specific package:

-

This feature eliminates the need for customers to use the note feature, which can sometimes be overlooked by packers due to human error. So by using this new feature, you can quickly and easily indicate which package you'd like us to ship as is, without removing the original box.

We appreciate that our customers have unique preferences and needs, and we're always looking for ways to improve our service. Our team is constantly working to make incremental improvements to Blackship, and we welcome your feedback.

If you have any other suggestions for how we can improve our service, please don't hesitate to share them with us by leaving product feedback or emailing us at help@blackship.com.

We hope this new feature will make your forwarding experience with us even smoother, and we look forward to continuing to serve you in the future. :)

For more information about this feature, please check here.

Dec 23rd, 2022

We will be closed from Saturday, December 31st, 2022, to Tuesday, January 3rd, 2023.

We will resume normal operations on Wednesday, January 4th, 2023.

Please note that the shipping couriers have specific pick-up times before the holiday (see the calendar above). Any packages prepared after these times will be shipped after the holiday.

Each starting year, FedEx and DHL will increase their shipping fee by a few percentages.

For FedEx, you can see the information here: https://www.fedex.com/content/dam/fedex/eu-europe/downloads/New_AHS_QRG_November_2022.pdf.

Per January 1st, 2023, there's some extra packaging surcharge and an additional handling surcharge for packages weighing 31-68 kg for 3390 yen per package.

DHL's fee increases have not yet been announced, but we will update you once we have that information.

To avoid backlogs and higher shipping fees in the new year, it is recommended to ship packages now.

2022 is going to end soon. Thank you for trusting Blackship as your go-to-package forwarder company in Japan. We appreciate your business and look forward to continuing to serve you in the new year.