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Changelog
Cash On Delivery (COD) Calculator
new
Information
May 20th, 2022
Due to the popularity of our Cash on Delivery (COD) service, we enabled the COD calculator which you can use to know beforehand how much you'd be charged for the item's cost + our COD fee before shipping anything to our warehouse.
To do so, simply tab the COD Calculator menu, and put the package amount in JPY.
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Please check our COD terms here.
NEW: Add tax number in the address column
new
improved
April 15th, 2022
We got this feedback from many of our customers, especially from those of you who are based in Europe about adding a column in the address number to add tax number, or EORI number to make the importing easier.
We heard you, and today, all addresses will have a column to put the tax number!
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You can go to your address book to include your tax number. We are sure that this will be useful, and please don't hesitate to let us know if you have any other feedback :)
FedEx and DHL's peak Surcharge from April 10th, 2022
new
Information
April 7, 2022
Both FedEx and DHL announced a new peak surcharge on their freight shipment and added a temporary Emergency Situation Surcharges effective from April 10th, 2022.
More information about the increase and detail:
It's a good chance to ship all packages in your mailbox now during this week to avoid the increasing shipping fee starting next week.
Reverse the order of the shipped package page (Mobile View)
new
improved
Apr 4, 2022
We got feedback from some customers about how our shipping information page looks like on mobile.
It appears that the tracking number information, which was located below the customs section makes it harder for some customers to have to scroll down all through the customs items list to get that information.
Now we have moved the customs section to the bottom on mobile so you can find the information you need easily without having to scroll! This is a minor change but hopes that you will find it helpful.
Please wait for us while we are working on to work on something bigger ;)
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We take customer feedback seriously, so don't hesitate to let us know if you have more feedback!
Fixed: Reverse Shipment Order
improved
fixed
March 11st, 2022
Previously, we got ** feedback** from a few customers about the shipped packages' orders which are sorted from oldest to newest by default.
Previously:
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Our team has reviewed this feedback and agreed that it's more useful if the newest shipment can be left at the top of the page. We have fixed the change, and now you can see that the newest shipments are sorted at the top of the page. Hope that this minor change is helpful!
Now:
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We take customer feedback seriously, so don't hesitate to let us know if you have more feedback!
Japan Post Shipping Updates II - Suspension of service to some countries in Europe
new
Information
March 9th, 2022
Following this article, previously Japan Post has suspended airmail and EMS shipping to some countries in Europe, such as
"Austria, Netherlands, Sweden, Czech Republic, Denmark, Norway, Hungary, Poland, Portugal, and others."
Today, due to the continuous unrest in Ukraine, Japan Post announced another suspension of service to more countries in Europe, such as
"UK, Germany, Finland, France, Belgium, Monaco, and others."
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Please check more details here.
We regret to inform this situation, but Japan Post has returned the packages that we shipped a few days ago to the above countries. We will process them back to your Mailbox so you can make a new shipping request via another method.
To most of the countries, only Parcel Post Seamail, DHL, and FedEx are available for now
, and we have updated our policy to reflect the changes.
Hope that the situation in the world will recover soon! Feel free to contact us if you have any questions.
Show the chosen Cash on Delivery (COD) settings
improved
fixed
March 4th, 2022
Since we launched our COD feature last January, we frequently receive inquiries from those who initially declined the **COD terms**, but then changed their mind, and also some of you who had forgotten which options you chose in the first place.
Now you can confirm your COD selection by clicking "Billings."
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If you need to change this setting, don't hesitate to contact us at help@blackship.com.
We encourage you to approve the terms and keep it like that for a faster process.
Asides from approving the terms, please also make sure that you have registered your payment method and confirm that it's working before shipping things to Blackship.
Japan Post Shipping Updates - Suspension of service to some countries in Europe
new
March 1st, 2022
Japan Post released information about some changes in their services,
particularly the suspension of the airmail and EMS service to some countries in Europe.
Some of the changes are as follows:
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To most of the countries, only Parcel Post Seamail is available since March 2nd, and we have updated our policy to reflect the changes.
For more information, please check out **[here]**
DHL Peak Surcharge Fee starting from Feb 14th
new
Information
Feb 8th, 2022
DHL announced *temporary service adjustments* and a new peak surcharge fee due to the COVID-19 pandemic and busy season starting from Feb 14th.
On average, there's an increase of 110 yen per kg depending on the country. So you might notice an increase in the shipping fee soon if you choose DHL as your shipping method.
Please check more information *here*.
It's a good chance to ship all packages in your mailbox now during this week to avoid the increasing shipping fee starting next week.
February Holiday Schedule
new
Information
Feb 8th, 2022
Asides from our regular holiday on Saturday and Sunday, we also will be closing our office on the Japanese Public Holiday.
In February, we will be closing our office for the following public holidays:
Feb 11st: National Foundation day
Feb 23rd: Emperor's Birthday
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Any inquiries received during the holiday will be responded to as soon as possible during our office hours (Monday to Friday, from 10 AM to 7 PM Japan Time).
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