Suggestions for improving the experience of new users
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Evan Balaban
Suggestion 1: As a new user, it was not clear which form of payment (credit card versus Paypal) could be used for which services (apparently COD service requires a credit card declared as the default method of payment, while Paypal can be used for shipping charges). Please make an entry in the FAQ clearly indicating which types of payments can be used for which services to avoid delays for users.
Suggestion 2: There is no indication of what expected waiting times typically are for different services (for instance, how long a typical wait time is between requesting shipping and the package being ready to go out [for both "express" and "regular" shipping requests]). This would be very useful information for customers to have....
Otherwise, I found your explanations of using the Japanese shipping address when ordering from websites very clear and very useful....Thank you!
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Marilyn Dewi
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Done!
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Marilyn Dewi
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Marilyn Dewi
Evan Balaban Thanks very much for your suggestions!
For suggestion 1, we have updated the information about the payment method in our help articles.
We will also update the information in our main page!